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CBHA provides housing and related services to residents in Waltham Forest.
CBHA's vision is of "a thriving, caring community where each person is valued and achieves their best." We have a community-based approach that puts power in the hands of our residents, for the benefit of the local community.
CBHA's core values include:
- Resident involvement – we involve residents in everything we do
- Excellent services – we’re committed to delivering excellent services to all of our customers
- Embracing diversity – we fully embrace the diversity of our communities
- Providing opportunities – we want to provide residents with the opportunity to improve their lives
CBHA also delivers local training and employment initiatives and runs community development initiatives for all groups within our neighbourhoods.
On these pages, you can learn specifically about:
CBHA works in partnership with its residents to deliver quality homes and services. Here are just some of the ways we do this:
Every two years, we commission an independent survey to find out about residents’ concerns and opinions.
Around 30% of our staff are either current or former CBHA residents. This means that the resident’s perspective is well represented through CBHA.
Our partnership with residents helps make sure that their neighbourhoods are great places to live. We are very proud to say that we have achieved the Government’s Customer Service Excellence standard, as well as winning the Investors in People Gold award.Read the CBHA Customer Services Charter
CBHA was established in April 1996 to continue the regeneration work of the Waltham Forest Housing Action Trust (WF HAT). CBHA is a member of the Peabody Group and owns, manages and provides services to around 1,600 properties in Waltham Forest.
In November 1997, Waltham Forest CBHA was accepted as a registered social landlord (RSL). We became a landlord in January 1998, when homes were transferred to us from the Housing Action Trust. In 2001, 97% of residents voted to stay with us, rather than return to the Housing Action Trust.
Our work with our residents is having a lasting impact on communities in Waltham Forest and we believe it serves as a model for effective neighbourhood renewal.CBHA corporate information
As a community-based organisation, the CBHA has developed key partnerships with lots of local organisations. We are always looking to develop new partnerships with local services and community groups, in particular targeting:
- Black and Minority Ethnic organisations
- Children’s and family services
- Parent groups
- Mental health and disabilities support groups
Here are just a few of the local organisations that we have partnerships with:
- PCT (Primary Care Trust)
- Better Neighbourhoods Initiative
- Peabody Trust ‘Skills for Life’ Centres
- Waltham Forest College
- Safer Neighbourhoods
- Talent at Work
- Youth Service
- Damilola Taylor Trust
- Youth Offending Team
- Leyton Orient Community Sport Programme
- Children’s Centre
- Local schools
- Metropolitan Police
The vast majority of properties owned by CBHA have been built since 1995. Additional properties have been subsequently bought and developed. All of our properties meet or exceed the Decent Homes Standard.
Our properties are all traditionally built and a maximum of four storeys high. Properties vary from one to six-bedrooms. CBHA is one of the biggest providers of large family homes in Waltham Forest, with over 130 properties of four or more bedrooms.
We own and manage four types of property:
- Rented Social Housing – 1400 properties
- Sheltered / Older People’s Housing – 55 properties
- Shared Ownership – 36 properties
- Freeholders/Leaseholders – 255 properties
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