Properties in Chingford

Learn more about CBHA's performance.

Each month we measure our performance against targets set at the beginning of each year to ensure that we are delivering the best possible service to our customers. Our performance is compared to other housing providers of a similar size for benchmarking purposes.

You can find more information about our past performance in our CBHA Report and Accounts, 2016.

CBHA Key Performance Indicators

Measure

2015/16 performance

2014/15 performance

Percentage of complaints resolved at stage 1

80%

96%

Customer satisfaction with complaint handling

67%

66%

Customer satisfaction with complaint outcome

57%

58%

 

 Repairs and maintenance

Measure

2015/16 performance

2014/15 performance

Repairs within target - All

98%

98%

The percentage of repairs appointments kept

95%

97%

Satisfaction with last repair

93%

93%

The percentage of properties with a valid gas safety certificate

100%

100%

 

Tenancy

Measure

2015/16 performance

2014/15 performance

Percentage of rent collected

 100.2%

100.2%

Average time taken to re-let a home (general needs)

23

21

 

Neighbourhood and community

Measure

2015/16 performance

2014/15 performance

Satisfaction with Anti-Social Behaviour service ASB) - case handling (general needs)

87%

99%

Number of people into employment

101

57

  • CBHA repairs

    All about the repairs service, plus information about pest control and home insurance.

  • Tenancy and support services

    How CBHA’s Tenancy Support Services team works to support residents in feeling comfortable in their home.  

  • Our policies

    Key CBHA policies, including repairs and maintenance, complaints and antisocial behaviour and domestic violence