CBHA provides homes and opportunities for a broad range of people. Find out all about the housing services we offer

Our housing services include housing at affordable rent – also known as social rent – and affordable homes as well as housing and services for older people (supported living and sheltered housing).

In this section, you can learn about:

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Applications for CBHA housing

Most CBHA residents are nominated by the Local Authority (London Borough of Waltham Forest). Many of these nominees will have bid for their CBHA home via the Local Authority’s Choice based lettings scheme. To find out if you qualify, contact the London Borough of Waltham Forest: Housing Services, Cedar Wood House, 2d Fulbourne Road, Walthamstow, London, E17 4GG.

Community letting scheme

If you are not a CBHA tenant already, you may qualify for a CBHA home if one of the following applies to you:

  • Occupying a CBHA home but need to be re-housed independently.
  • Need to live near a CBHA tenant for support.
  • Ending a long-standing relationship (or a previously held joint tenancy) with a CBHA tenant.

An existing CBHA tenant must nominate applicants to this scheme.   If you think that you qualify please contact the Letting Officer on 020 7922 8579.

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Transfers to CBHA housing

Apply to move

To apply to move, you will generally need to complete a transfer form and, possibly, a medical form if you or a member of your household has a medical need.  
Anyone can apply to move but there are certain restrictions on who will be made an offer. For example: you need to clear any rent arrears before you will receive an offer.  
Full details of our policy and procedures are available from your area office.  

Existing CBHA residents

If you’re already a CBHA resident, you may qualify for a transfer into another CBHA home if any of these apply to you:

Size of property
The home you are living in is too big, or small, for the household.

Health issues
You are currently occupying a wheelchair-adapted home but you do not have a need for it. Alternatively, you might have a medical condition which is impacted by your current accommodation (for example: you cannot manage the stairs).


To find out if you qualify for a transfer, please contact CBHA on 020 7922 8500 and ask for the Lettings Officer. 

Other options

The House Exchange website is a free service that will help you to find people who want to swap their homes. Anyone can search the database, but in order to gain access to the full property details including contact information, you must be registered and have a password. 

If you want to advertise your property but do not have access to the Internet, please contact CBHA on 020 7922 8500 or at your local area office.
You can also find people who want to swap their home on Gumtree

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Mutual exchange

A mutual exchange is a swap of accommodation between tenants. Each partner in the swap takes up permanent residency in their exchange partner’s property. A tenant cannot exchange into an empty property. Learn here about:

Types of tenant

A council tenant can apply to exchange accommodation with tenants of Councils, Housing Associations and Housing Trusts. Unfortunately, exchanges with private tenants are not allowed.

Find an exchange partner

To find an exchange partner, look at our Mutual Exchange List.

The House Exchange website is a free service that will help you to find people who want to swap their homes. Anyone can search the database, but in order to gain access to the full property details including contact information, you must be registered and have a password. 

Removal expenses

Tenants are responsible for the cost of moving. If you are in receipt of certain benefits or are on a low income, you may be able to apply for a Social Fund Loan from your Local Authority. 

Rent arrears

Mutual exchanges are not allowed by the CBHA if there are any rent arrears.  Tenants are not allowed to clear their exchange partner’s rent arrears - this is illegal and could jeopardise both tenancies. 

Offering incentives

Tenants are not allowed to offer a tenant money or any other incentive to persuade them to exchange. This is illegal and could jeopardise both tenancies. 

Repair and decoration

When you exchange accommodation, you are accepting the property as seen and as vacated by the existing tenant. This makes it very important that you thoroughly inspect your exchange partner’s property before the exchange.
Each tenant should report any necessary repairs in their current property to the Maintenance Department, before they move out. 

Changing your mind

If you change your mind after completing the application forms and want to withdraw from the exchange, CBHA will not normally take any action.
Fortunately, it is not common for a tenant to withdraw an application, although it does happen. It is for this reason that you may also wish to enter into a private contract with your exchange partner(s). 

Preparing to move home

Do not make any arrangements to move until you have received written conformation that your request to exchange accommodation has been approved. 

Contact us

If you have any further questions or concerns about mutual exchange, please contact the Tenancy Services team on 0207 922 8500

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More information

If you’re looking to more information, especially if you’re a first-time buyer, you can find a lot more on the Peabody website.

There’s also a great website explaining grant-funding and providing access to all of London’s housing associations called Housing options.

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