How to pay
To make things as easy as possible, we have provided a range of ways in which you can pay your rent:
Residents are expected you to pay their rent regularly and on time. Non-payment of rent is taken seriously and CBHA has strict rent recovery procedures in place. Rent statements are sent out four times a year to keep residents as up-to-date as possible with their rent accounts. If you require statements on a more frequent basis please contact us.
If you would like to request a balance of your rent account or statement, or register to receive your rent statement by email please contact CBHA
Direct debit
CBHA accepts payments for rent by direct debit. We will only collect the amount that has been agreed with you, and we operate under the Direct Debit Guarantee, which guarantees a full and immediate refund of any monies taken in error. We will expect your direct debit payment to be made in advance.
If you have a direct debit payment that fails more than three consecutive times, this facility will be withdrawn and you may be liable for CBHA's administration costs.
If you wish to pay by direct debit, please contact CBHA.
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Pay by freephone
We can accept payment by phone using your credit or debit card. You can contact CBHA for free with no other associated charges or call your revenues officer on the direct line advertised on your statement.
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Text message
You will need to register your mobile phone number with Allpay, set up a password and register your credit or debit card. Access the secure website for text message payments.
After registration, you will be shown a demonstration of how to pay your rent by text message. Once the registration is complete you can start to pay using text messaging.
If you change your phone number you will need to alter your details on the website.
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Post Office
Once your rent account is set up you will receive a rent card. If you have not received this by the end of the first week of your tenancy please contact CBHA. You will receive a plastic swipe card through the post for each type of payment that you need to make for example:
- rent (including any charge for heating and hot water or water rates)
- home contents insurance
Payment at the Post Office can be by cash and/or cheque. Cheques should be made payable to Post Office Ltd. You will be issued with a receipt each time you pay. This is your proof of payment, so please ensure that you keep it somewhere safe.
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Online using the Allpay website
You can pay your rent online using the Allpay website. Enter your 19 digit account code (you can find this on your swipe card and on the rent statement we send you each quarter). You will then be asked to enter the details of the card that you want to use to make a payment.
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Pay at retail outlets
You can make payment at any retail outlets which display the pay-point and pay-zone logos. Simply take your card to the cashier with your payment which should be cash or debit card. You will be given a receipt which you should keep to check the payment is posted to your account.
Look for the retail outlets in your area.
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Arrange payments directly from your housing benefit
You will need to contact Waltham Forest local authority, who will ask you to complete and sign a form that enables them to pay us directly.
Visit their website at www.walthamforest.gov.uk
Visit www.entitledto.com to get an estimate of how much benefit you could be entitled to.
Please note: the 'entitled to' calculator will give you an estimate of your potential benefit entitlement but this does not guarantee entitlement.
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For further information or to pay your rent please contact CBHA
If you have missed payments and have a court hearing please contact CBHA.
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