Tenants' service charges
Service charges...
looking after your building and communal areas

Tenants' service charges

Some tenancies involve a charge for services. This is for services on your estate which are not covered by your rent, such as:

  • lifts
  • door entry phones
  • gardening in communal areas
  • lighting in communal areas
  • communal TV aerials

Housing Benefit covers these communal charges. However, it does not cover charges for services to individual homes such as heating and hot water, lighting, water charges and TV licences. You need to pay for these separately via your service charge.

We review service charges once a year and tenants have the right to see a summary of the costs that make up the bill. If you would like more information, please contact CBHA.