Tenant's responsibilities
Some repairs
are your responsibility

Tenant's responsibilities

Repairs you have to pay for:

 

In some instances you might have to pay for repairs. For example, you will be charged for repair or replacement of items if the damage is caused deliberately, by your own neglect or by your visitors and members of your family.

 

Examples are:

  • smashed windows or broken doors.
  • lock changes when keys have been lost.
  • being let into a property if locked out.

If you believe that CBHA staff have unfairly assessed your repair as being caused in this way, you may appeal the decision by using the CBHA’s complaints system.

 

Repairs you are responsible for:

  • removal of flooring materials laid by yourself (eg, laminate or tiles, prior to other repairs being carried out).
  • unblocking sinks (where this can be done by using a plunger) *
  • installing kitchen equipment (eg, washing machine, dishwasher, cooker)
  • replacing internal door and cupboard handles and knobs*
  • any fixtures or fittings you have installed
  • internal painting and decorating
  • any damage caused by your own misuse or neglect
  • minor cracks to plaster (up to 5mm)
  • draught excluders*
  • front entrance door numbers
  • adapting doors for carpets
  • fitting of burglar alarms or security measures (which must be approved by the CBHA and installed by a professional)
  • trellis to fencing*
  • shower hoses and heads*
  • bath panels (subject to inspection)*
  • bathroom cabinets, towel rails (excluding radiator towel warmers), toilet roll holders
  • mirrors, sink and bath plugs and chains, light bulbs and tubes
  • cleaning front of vents, extractors and filters
  • maintaining fittings not provided by the CBHA
  • curtain rails and battens
  • batteries for bells
  • lost or broken keys
  • carpets
  • free standing wardrobes
  • clothes dryers
  • garden paving, planting, lawns, sheds (except for health and safety repairs)

If you have any difficulty doing these repairs, you can contact your local area office. Someone there can order these works for you for a charge that will cover our costs.

*Where all occupants of your home are either elderly and/or registered disabled, the CBHA will carry out any of the above marked with an asterix (*) without charge.