Repairs and maintenance service statement
We recognise that of all the services that the CBHA provides, this is one of the most important to you, along with reasonable rents. We aim to carry out repairs quickly and efficiently, and to provide you with a high quality repairs service at all times.
We have a 24-hour, seven day a week emergency service. You can report an emergency repair outside office opening hours by phoning 020 7922 8500. Duty officers are on call when offices are closed to deal with any emergency.
We instruct contractors to carry out repairs and expect them to meet high standards and provide value for money at all times.
We also expect them to:
And we expect all our tenants to:
